Miami, FL - January 29th, 2021 - Today VUGO announced that Uzo Udu will be joining VUGO as Head of Driver Support and Customer Success, effective May 1st, 2021. VUGO is proud to announce that Uzo Udu will be joining the VUGO from Uber, where he previously wore many hats as an integral part of Uber’s Center of Excellence (COE) in Chicago.
Uzo will be bringing his experience in team building, support, and launching new initiatives and deep experience in building rideshare support infrastructure, processes, procedures to VUGO to improve support for independent VUGO driver-partners and our advertising and content clients.
Uzo is an Uber Alumni from the Uber Center of Excellence Uzo was responsible for building out UBER’s driver and customer support operations, prior to joining Uber’s Center of Excellence Uzo was one of Uber’s top-rated drivers in the City of Chicago. He will be responsible for helping both drivers and clients while leading our support team. He will improve our support infrastructure, procedures, policies, in addition to leading our support team for both drivers and existing advertiser customers.
At Uber, Uzo was an essential part of global support within the company, providing B2B client support to Fortune 500 customers, international corporations, and celebrities. He was also part of the Pilot Phone Support team at Uber. While at Uber’s Center of Excellence, he played a hands-on role in building Uber for Business, UberPool, the Advanced Fuel Support Team, and Uber Eats. Uzo will be based out of VUGO’s Miami office.